Sometimes, you can’t get the full story from a claim file.
Medical records, statements, reports, and databases can provide valuable information, but they don’t always answer every question surrounding a claim. When something doesn’t add up, a field investigation can provide another perspective and firsthand information that may otherwise be difficult to obtain.
Looking Beyond the Claim File
Insurance fraud can involve claims that are completely fabricated, but it can also involve legitimate claims where the circumstances, severity, or ongoing impact have been exaggerated.
When questions arise, insurers and businesses need reliable information to help them better understand what is actually happening.
That’s where professional field investigations and surveillance can play an important role.
CaptureINTEL provides insurance fraud field investigations and surveillance services across Minnesota and Arizona, helping businesses and insurers investigate claims and gather information while operating within applicable privacy laws.
Discreet Surveillance. Concrete Evidence.
Our seasoned field investigators conduct surveillance discreetly and professionally, working to avoid unnecessarily alerting the subject while documenting relevant activity.
Depending on the circumstances of the assignment, an investigation may provide:
- Video documentation of observed activities
- Photographs and observational evidence
- Information about a subject’s activities and movements
- Verification of circumstances surrounding a claim
- Detailed documentation of investigative findings
The objective isn’t simply to conduct surveillance. It’s to gather information that can help answer the specific questions surrounding a claim.
When a Closer Look May Be Needed
Certain types of claims can raise questions that are difficult to resolve through a traditional file review alone.
Workers’ Compensation Claims
When a claimant reports limitations that may affect their ability to work or perform certain activities, field surveillance can provide additional information about their observed activities.
Slip-and-Fall Claims
Questions about what happened, the circumstances surrounding an incident, or conditions at a location may warrant additional investigation.
Potentially Fraudulent or Exaggerated Claims
When information provided in a claim appears inconsistent or raises concerns, a field investigation can help gather additional firsthand evidence.
Professional Investigations Built Around the Assignment
No two claims are exactly alike. That’s why CaptureINTEL approaches each assignment based on the questions that need to be answered.
Our field investigation services include:
- Discreet field surveillance
- Plain-view subject monitoring
- Workers’ compensation fraud investigations
- Slip-and-fall claim investigations
- Detailed reporting of findings
Our investigators document what they observe and provide clear reporting so clients can better understand the information gathered during the investigation.
Sometimes, You Need to See for Yourself
A claim may look straightforward on paper. But when questions remain unanswered, getting into the field can provide information that a database search or document review cannot.
At CaptureINTEL, our licensed private investigators conduct professional field investigations designed to help insurers and businesses uncover the facts behind questionable, exaggerated, or potentially fraudulent claims.
Because when you need to know what’s really happening, sometimes you have to go find out.
CaptureINTEL
Real investigators. Real research. Real answers.
